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Retention AI

Beta edition·September 2026·19 platforms·10 categories

The Martech AI Benchmark 2026

What 19 customer engagement platforms' AI can really do, in plain English.

Independent and vendor-agnostic

No vendor paid for inclusion, placement or a score. Every platform was researched the same way.

Every finding sourced

Each score links to public documentation, release notes or a published customer result.

One page per vendor, no league table

Scores are alphabetical with no totals. The right platform depends on what you are trying to do.

Behind the gate

Scores at a glance

All 19 platforms scored across the 10 categories. Alphabetical, with no totals.

Get access to read the full table and all 19 vendor pages

Free access

Get access to the benchmark

Includes your invite to the November webinar walk-through.

Access is free for subscribers to The Retention Blueprint, Tom Burrell's newsletter on retention strategy and agentic CRM. By getting access, you'll receive the newsletter, including updates to this benchmark and event invitations. Unsubscribe at any time. Privacy policy